FAQ

What defines a Kalwin timepiece

A Kalwin watch is built on the principles of quiet luxury, precision engineering, and intentional design. Each piece is crafted to feel timeless — a refined companion for men who value elegance without excess.


📦 How long does delivery take

Every order is handled with care and discretion.

  • Standard Delivery: 3–5 business days

  • Express Delivery: 1–2 business days

For your security, all shipments require a signature upon arrival.


⏳ What is the processing time

Your order begins preparation within 1 business day. Once shipped, you will receive a tracking link to follow your package in real time.


↩️ What is your return policy

We accept returns within 14 days of delivery for unworn, unused timepieces in their original condition.

To qualify, the watch must include:

  • All protective films

  • Original packaging

  • All included accessories

The return window begins on the date the package is signed for.


🔄 Do you offer exchanges

Yes. Exchanges follow the same 14‑day window and condition requirements as returns.


🚫 Which items are not eligible for return

To preserve the integrity of our craftsmanship, we cannot accept:

  • Worn or damaged watches

  • Items missing protective films

  • Missing packaging or accessories

  • Final sale, promotional, or limited‑release pieces


💳 When will my refund be issued

Once your return is inspected and approved, refunds are processed within 3–5 business days, depending on your bank.


🛡️ Do Kalwin watches include a warranty

Yes. Every Kalwin timepiece is protected by a 12‑month limited warranty, covering:

  • Movement defects

  • Mechanical faults

  • Issues with hands or dial

This warranty does not cover wear and tear, accidental damage, water exposure, or unauthorized repairs.


💧 Are Kalwin watches waterproof

Kalwin watches are water‑resistant, suitable for everyday splashes. They are not designed for swimming, showering, or full submersion.


🎁 Do Kalwin watches come in gift packaging

Every Kalwin watch arrives in a premium presentation box, crafted to elevate the unboxing experience — ideal for gifting.


📞 How can I reach Kalwin support

Our team is available to assist you at: support@kalwin.shop