Refund policy

Returns

We accept returns on unworn, unused timepieces within 14 days of delivery. All items must be returned in their original condition, including packaging, protective films, and accessories. Once your return is received and inspected, a refund will be issued to your original payment method.

Exchanges

If you’d like to exchange your watch for a different model or color, we’re happy to help. Exchanges follow the same 14‑day window and condition requirements as returns. Once the original item is received and approved, your new selection will be shipped.

Condition Requirements

To protect the integrity of our timepieces, we cannot accept returns or exchanges on:

Worn or damaged items
Watches with removed protective films
Items missing original packaging or accessories

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured service to ensure the watch arrives safely.

Signature Confirmation

Because all Kalwin orders require a signature upon delivery, the return window begins on the date the package is signed for.

Final Sale Items

Limited releases, discounted items, and promotional pieces may be marked as final sale and are not eligible for return or exchange.

Refund Policy

Refunds are issued once the returned item is received and approved.
Please allow 3–5 business days for the refund to appear on your statement, depending on your bank or payment provider.

Refunds are not granted for: